QUYP AI Influencers

Refund and Cancellation Policy

Last updated: October 26, 2026

This policy explains how subscriptions, credit packs and refunds work on QUYP. It forms part of our Terms of Service. Where the consumer protection law of your country gives you stronger rights, those rights prevail.

1. What you can buy

  • Subscription plans (Starter, Creator, Pro, Studio): billed monthly in advance, renewing automatically until cancelled. Each plan includes a monthly allowance of image, video and Prompt Wizard credits and a number of AI character slots.
  • Credit packs: one-time purchases of image, video, Prompt Wizard or character credits that top up your allowance. Pack credits do not expire while your account is active.

All prices are shown in US dollars before you confirm a purchase. Taxes are added where required by law and shown at checkout. Payments are processed by our payment provider; we never see or store your full card number.

2. Cancelling a subscription

  • You can cancel at any time from Billing in your dashboard. No cancellation fee applies.
  • Cancellation takes effect at the end of the current billing period. You keep full access to your plan until then and you are not charged again.
  • You can undo a pending cancellation at any time before the period ends.
  • When the period ends your workspace moves to the Free plan. Unused monthly credits lapse; purchased pack credits remain available within the Free plan's limits, and your personas and media are kept as described in the Privacy Policy.

3. Changing plans

  • Upgrades take effect immediately. You are charged the full price of the new plan and a new monthly period starts on that day. The remainder of the old period is not refunded or credited.
  • Downgrades take effect at the end of the current period, so you keep what you paid for.

4. Refunds

4.1 Subscriptions

  • First purchase guarantee. If this is your first paid subscription on QUYP, you may request a full refund within 14 days of the first charge, provided you have used no more than 10 percent of the plan's monthly image, video and Prompt Wizard credits and no AI character has been locked. If you used more, we may deduct the value of the credits consumed at the current credit pack rate.
  • Renewals. Renewal charges are not refundable once the new period has started, because the credits are made available immediately. Please cancel before the renewal date; we show the next charge date on the Billing page.
  • Unused time after a cancellation or downgrade is not refunded.

4.2 Credit packs

  • Credit packs can be refunded within 14 days of purchase if none of the credits in that pack have been consumed.
  • Partly used packs are not refundable.

4.3 Always refunded

  • Duplicate charges or charges made after you cancelled.
  • Charges for a service we could not deliver because of a fault on our side (for example an outage that prevented you from using the plan for a substantial part of the period).

4.4 What is not a refund reason

  • Dissatisfaction with the artistic outcome of an AI generation. AI output is probabilistic; failed generations are not charged, and you can regenerate.
  • Restrictions imposed by a social media platform, or your account on such a platform being limited or removed.
  • Not using the service.

5. Right of withdrawal (EU, UK and similar jurisdictions)

If you are a consumer in a jurisdiction with a statutory right of withdrawal for distance contracts, you may withdraw within 14 days of purchase. By purchasing and using credits you ask us to start supplying digital content immediately and acknowledge that you lose the right of withdrawal to the extent the content has been supplied (credits consumed). Unused credits and unused subscription time within the 14-day window are refunded as described above.

6. How to request a refund

  1. Email support@quyp.com from the address registered on your account, with the subject "Refund request", the order number shown on the Billing page and the reason.
  2. We reply within 2 business days and confirm the decision.
  3. Approved refunds are returned to the original payment method. Depending on your bank or card issuer it can take 5 to 10 business days to appear.

7. Chargebacks

Please contact us before disputing a charge with your bank; most issues are resolved faster that way. If a chargeback is opened for a charge that complies with this policy we may suspend the account until the dispute is resolved.

8. Failed payments

If a renewal payment fails we retry and notify you by email. Your plan stays active for a grace period of 7 days. If payment is not received by then, the workspace moves to the Free plan until you update your payment method.

9. Changes

We may update this policy. Changes apply to purchases made after the "Last updated" date shown above.

10. Contact

Krakenbaker Digital Media - FZCO, support@quyp.com.